Here are some frequently asked questions. If you have a question that isn't
answered here, feel free to Contact Us.



What kind of payments do you accept?

We accept Paypal, and all major credit cards.



How much is shipping?

Base shipping inside the contiguous U.S.A. is $4.97. This will be adjusted depending on the product ordered, the total weight, and where you live. You can save money by purchasing more items - for instance, 2 items that would ship for $4.97 each will be shipped for $8.97 total.

Do you ship internationally?

Not at this time.

How long does it take for an order to arrive?

This depends on what you order. Please see individual product info pages. Since all of our products are created on demand, it can take several days to make your item, depending on the complexity of the product. Many products ship within 1 week of your ordering -- sometimes even the next day! During busy seasons, this is likely to be longer.  Your items will shipped directly from the manufacturer's warehouse.

Once shipped, items made in the USA will usually arrive to you within 3-7 days. You will receive a tracking number to track your order. If you order multiple items, they may ship together or separately, and may arrive at very different times.

Items from our partner factories in China generally take 2-4 weeks to arrive from time of order.

I ordered multiple items but haven't gotten all of them. What's going on?

Sometimes your orders will come from different locations, so you
may receive one item before the next. They're all coming!


My shirt is the wrong size! Can I get it replaced?

Since every item is custom made when you order it, we typically do not send a free replacement for size discrepancies, since we provide size charts on every apparel product to help you select the correct size.  If we have sent a different size than what you ordered, of course we will replace it! Please compare the size of the shirt (measured 1" below armhole) to the size listed in the chart for that shirt, and if it is more than 1/2 inch different, please contact us. Please email us a picture of the shirt with a tape measure across it, and include the tag if possible in the picture.


What is your refund policy?

Since every item is custom made when you order it, we typically do not offer refunds. If the product is defective, or if we have shipped the wrong item, please let us know and we will do our best to replace it, or if that is not possible, to refund your purchase.


If you still have questions, please email us a ravensworld@olypen.com.